Privacy Policy
At Newcastle Mobile Mechanic, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website or use our services. By using our website or services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Contact us through our website or by phone
- Request a quote or book a service
- Subscribe to our newsletter
- Fill out any forms on our website
The types of information we may collect include, but are not limited to:
- Contact Information: Your name, phone number, email address, and postal address.
- Vehicle Information: Make, model, and any specific details about your vehicle relevant to the service you’re requesting.
- Usage Data: Information about how you use our website, including your IP address, browser type, and pages visited.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To process and manage bookings, respond to inquiries, and carry out the services requested by you.
- To Improve Our Services: We may use the information to enhance the user experience on our website and ensure the services we offer meet your needs.
- To Communicate with You: We may contact you via phone, email, or SMS to provide updates on your booking, respond to inquiries, or send promotional materials (if you have opted in).
- For Legal Compliance: We may use your personal information to comply with applicable legal obligations.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:
- With Service Providers: We may share your information with trusted third-party service providers who assist in delivering our services (e.g., payment processors, IT services). These providers are required to keep your information confidential and only use it to provide the services we’ve requested.
- For Legal Reasons: We may disclose your information if required to do so by law or if we believe such action is necessary to comply with a legal obligation, protect and defend our rights, or protect the safety of others.
4. Data Security
We are committed to ensuring that your information is secure. We implement a variety of security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies
Our website may use cookies to enhance your browsing experience. Cookies are small files that are stored on your device and help us analyse web traffic or remember your preferences. You can choose to accept or decline cookies. Declining cookies may prevent you from taking full advantage of the website.
6. Third-Party Links
Our website may contain links to third-party websites. Please note that we do not have control over how those sites collect or use your data, and this Privacy Policy does not apply to them. We recommend reviewing the privacy policies of any third-party websites you visit.
7. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to any incorrect or incomplete information.
- Request the deletion of your personal data, subject to certain legal exceptions.
- Opt-out of receiving promotional communications from us at any time by contacting us directly.
To exercise these rights, please contact us at:
Newcastle Mobile Mechanic
Phone: 0240581228
Email: newcastlemobilemechanic.com.au
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Newcastle Mobile Mechanic
Phone: 0240581228
Email: newcastlemobilemechanic@gmail.com
This privacy policy ensures compliance with privacy regulations and assures visitors that their information is handled responsibly. You may want to consult legal counsel to ensure the policy fits with your specific business operations and any applicable privacy laws in your region.